Frequently Asked Questions
Everything you need to know about our specialty coffee.
How fresh is the coffee when it arrives?
We roast our beans in small batches and ship them within 48 hours of roasting to ensure you experience the full flavor profile and peak freshness.
What is the shelf life of Wakuli Koffie?
For the best taste, we recommend consuming our coffee within 3 months of the roast date. However, if kept in an airtight container in a cool, dark place, it remains delicious for up to 6 months.
How much does shipping cost and how long does it take?
We offer flat-rate shipping across the country. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 5 business days depending on your location.
Can I return coffee if I don't like it?
As coffee is a perishable food item, we cannot accept returns. However, if there is an issue with your order or the quality is not as expected, please contact our support team and we will make it right.
Are your coffee beans ethically sourced?
Absolutely. We pride ourselves on direct-trade relationships with farmers, ensuring they receive a price well above the fair-trade minimum to support sustainable farming practices.
Do you offer coffee subscriptions?
Yes! You can choose your favorite beans and set a delivery frequency that suits your caffeine needs. Subscriptions can be paused, edited, or cancelled at any time through your account dashboard.